Support Requests Received Via Email
Customers can email us at Customers can use out contact us for to key in they issue or use basecamp to post the issues. related to any issue. When their inquiry/issues are shared with us, they are arranged into a ticketing queue system on a first come, first served functionality. The emails/tickets are managed by our customer support personnel and resolutions are furnished as soon as possible by return email. If the concern needs an even higher authoritative level of support, the issue will be resolved directly with a call or by escalating to our development team/system administrator for the resolution and enlighten the customer that it has been escalated. Once the issue is patched up by the development team or system administrator, we will touch- base with the customer to make sure that their needs are satisfied.
Support Requests Received Via Telephone
Customers can get reach us out at +1 315 567 4540 for any relevant queries and issues. We reply to our customers over the phone in real time to confront their issues, concerns, or inquiries. Provided the issue is arranged and prioritized in customer service scope of assistance, the issue will be resolved directly or will be escalated to our development team/system administrator for patch up and make the customers aware that the issue will be escalated. Post patchup generated by the development team or system administrator, we will additionally contact the customer to make sure they are satisfied