Uber Apps’s revamp to tackle competition in Kenya
Taxi-hailing giant Uber has changed and modified its application a few times in an attract riders and drivers, in a race to tackle rising rivalry in the vehicle sector as associated with Kenya.
The organization’s most recent measure was the rollout of holding up charges post the initial five minutes a driver has arrived at the pickup point, this is a method for guaranteeing that riders don’t keep drivers lose patience by waiting for long.
Uber faces intense rivalry from other comparable contenders, for example, those of Taxify, Little and Mondo Ride which have likewise made advances with a few enhancements to their administrations.
Some time back, Uber rolled out the “share trip” attribute utilized by the riders and drivers alike to empower loved ones to monitor their location as a method for guaranteeing security.
The in-application chat feature, likewise presented amid the year, a highlight that makes correspondence simpler and reasonable for the driver and rider. In August, the firm additionally included an element to its application that enables clients to make numerous stops prior to reaching the final drop off point for the day.
It noted that it is focused on guaranteeing that the duo constituting the rider and driver are very much content with the overall Uber experience. Along these lines, the brand will roll out a handful of changes and upgrades with regards to the driver experience to be featured in the upcoming few weeks time.
It added that these are for the most part changes that driver-partners had asked for and that Uber hopes that the riders appreciate the next phase of streamlined and smooth traveling journey. This was disclosed by Uber during the rollout of “share trip” in the middle of the previous year.
The brand additionally presented a security highlight that runs constant security checks each time drivers go on the web, to fortify their profiles from fraudsters and enhance the safety of riders utilizing its administration.
To give drivers more opportunity, the taxi-hailing firm additionally included an in-application attribute that enables drivers to dismiss or acknowledge a long trip request.
The component looks for a driver’s assent before the internet hailing brand syncs them to a rider taking a long excursion.
Uber characterizes a long outing as a trip taking between 45 minutes and 60 minutes and it noted that this enables drivers to properly plan their lives”.
Uber’s representative from East Africa, Janet Kemboi had earlier noted that the brand is allowing the driver base to access more data that aids them to contemplate as to which is appropriate for them. Although there is a set of drivers who cant acknowledge a long trek, featured are several additionally favoring these trips.
Uber additionally joined forces with a regional insurance company, First Assurance, in October to offer individual mishap cover related to rider damage or fatality on a local basis.