Food Delivery Business is the most popular and lucrative business at present, and many startups, as well as entrepreneurs, are embracing this on-demand service business. UberEats Clone are ruling the market at present.
This article is for those who want to plunge into the food ordering/delivery business and achieve an immense success that too during this pandemic. There are 4 constituents as a part of the food order and delivery business model, which are User Panel, Restaurant Panel, Admin Panel and the Delivery Executive panel. Let’s see the key features of each one of them by starting with the User Panel
- Registration and Profile Management:
Everything begins with signup where users have to input some mandatory details related to address, phone number etc. The entire signup process can be made to be streamlined and quick by integrating logins via social media accounts.
As a means of tracking the present / live location of the delivery executive, this feature also helps in locating eateries in the proximity of the user.
- Eatery List:
This features a list of eateries along with its rating and reviews making use of which the user can order food from the restaurant of their choosing.
- Food Cart:
With this Food Cart feature, the customers can order food from different eateries if what they desired was not found in a given restaurant.
- Robust Payment Modes:
To manage safe and instant payments, a lot of options like eWallets, Credit/Debit Cards, and Reward Points can be integrated along with Cash on Delivery.
- Order History:
This helps in making the users get to know all their previous food orders and instantly make a tasty order without having to search the restaurant again and then select the aforementioned dish before proceeding to payment.
- Push Notifications:
Push Notifications will help the business service provider to notify the users consistently on deals, discounts and coupons.
- Real-time tracking:
After the payment is done and once the order has been picked up, the user can track the status in real-time.
- Customer Support:
Should the user face any hindrances such as delayed order, or getting the wrong item delivered or trying to reach out the delivery personnel, this option will be advantageous.
- One-click Dashboard:
Helping in managing the back end process, the admins can monitor customer orders, take care of inventory updates and all other related work.
- Registration & Profile Management:
The admin panel must integrate a separate exclusive feature that is dedicated to adding a wealth of information related to the customers, the eateries and the delivery executives. Eateries can associate with the given service by providing details related to the name/address of the restaurant; the menu offered and the prices. Post-registration, they will get order requests generated by the customers.
- Payment Management:
With this feature, the admin can track and seamlessly manage all the transactions that occurred on the application platform.
- Order Management:
The Order Management feature will aid the managers to assign the orders after the customer request is generated. Everything from order status, earnings per order are tracked here, and the best business decision move is then taken for the future.
- Customer Management:
Here the admin can get to know information related to customers like address, contact details and much more. They can also add or remove users.
- Driver Management:
The admin can manage everything related to the drivers (adding or removing them, making modifications and get to know their current status also). Other information includes their contact details commissions earned and login time.
- Campaign Management:
To optimize customer engagement as well as adding mote customers, there should be a feature to take care of email, SMS and social media marketing from a single place.
- Plan Offers& Promotions:
With this feature, the admin can take care of organizing promo offers, deals and discounts via the application.
- Manage Restaurants:
This helps the admin to add or delete an eatery from the app.
- Review Management:
Admins can use this feature to get input regarding the customer’s feedback along with the ratings and reviews.
- Push Notifications:
The admin receives every notification related to emails, the orders and the delivery personnel accepting the request.
- Reporting and Analytics:
With the help of the data provided by real-time analytics. The admin can take the necessary steps to streamline and optimize the business. It will help in optimizing both the sales as well as the user experience.
This encompasses everything related to orders like the brand new order status, orders that were cancelled and completed along with the total sum collected for every order.
- Restaurant Profile:
The eatery executives can make changes to their menu listing along with the prices and as per availability can display them on the user’s app for ordering.
- Add Products:
Here the store manager can add newer food dishes to the eatery through their app, and everything will get reflected within the app.
- Accept & reject order:
This feature is for the eatery owners to accept or decline orders that were generated.
- Order Updates:
The eatery executives can get updated in real-time related to fresh orders and take steps accordingly.
- Deals/Offers/Coupon Code Management:
The restaurant owners can brainstorm and come up with interesting offers, coupons and discounts which are added here to boost user retention.
- Order Reports:
The store owners will get a great deal of enlightenment related to how their business actually is performing, and with that information, they can carry out necessary actions accordingly.
Delivery Executive Panel
The delivery executive needs to be completely verified by the app to ascertain safety and security for the process. After the verification related work is done, they can then start accepting order requests for delivery.
Here, the delivery executives will automatically be assigned with order requests from eateries in their proximity.
- Delivery History:
This feature will provide insight into the delivery personnel related to their delivery history and payments associated with each delivery.
- Call/Chat Feature:
Should any confusion arise in getting the customer’s address, they can get in touch with the customers.
- Managing Orders:
The delivery executive uses this to receive and accept/decline orders.
That would have helped you in understanding how to be prepared for a successful food delivery business with the right features in the respective panels.
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