The search for ‘online food delivery services’ has hiked by 300% in the last year. At the onset of the pandemic, the top 4 Food delivery applications in the US, clocked in increased revenue of $3 Billion.
This upward trend seems to continue even as people are getting used to the new normal. With the demand for food delivery at an all-time high, the bigger markets have space for new entrants, and also smaller markets have opened up with million-dollar opportunities.
If you are looking to venture into the food delivery business, the time has never been better. But before you get into a full-blown development of your app, let us help you prioritize and understand what makes an Ubereats like app successful in this market.
Key Ingredients to develop a Food Delivery App for Market Success
When it comes to formulating the recipe for a successful Food Delivery App Development, the below are the key ingredients:
- Prep – Market Study
- From Scratch Development vs. Customization of Food Delivery Clone Script
- Customer Application
- Restaurant Application
- Delivery Application
- Admin Module
- Garnish – Great Customer Experience
Market Study:
You have decided to get into the happening space of the Food Delivery Business. It is an exciting market to operate in if the conditions are ideally suited. The key things you could look at to understand if your market is primed for your business success:
- Competition:
Are there a lot of players in the market already? Is there enough share of the market left for you? If not, do you have a unique offering that will allow you to stand out from the rest? The other aspect to think of is that it doesn’t mean you will meet success simply because a competitor is doing well. Analyze what will give you traction.
- Audience Persona
Do you understand the kind of audience you are serving in your geography? Is the target market big enough and will they be regularly ordering from you? Food Delivery apps are highly dependent on repeat orders and this understanding is very important.
- Restaurant Partnerships
End of the day you need to have enough restaurants willing to partner with you and support you through the business. The buck essentially stops with them. If you have enough restaurant partners who are in demand among customers, it is a good place to start. You also need to make sure that the restaurants you partner with get good support back from you. This relationship will travel a long way.
- Delivery Partners
The delivery personnel is the backbone of any business where logistics is at the core. It is all the more so in a food delivery business, where the service and delivery go hand in hand when it comes to customer experience on ordering the food. How the delivery people are handling the food, interacting with the restaurants and customers play a massive role in shaping your experience. You also need to have a plan for the commission model and how to make it enticing for more drivers to sign up for delivery.
From-Scratch vs. Clone App Approach:
A game-changing question in food delivery application development is whether you are doing it from scratch or going with Ubereats Clone App or something similar.
Clone apps are a great option in this market, as the application’s flow is something that is universal and popular among the target audience. If you can offer your customers and stakeholders a range of key features they need and in a way that they are already comfortable with, that is half your headache solved.
You can always customize the clone app to suit your exact requirement with respect to features and designs.
Developing from scratch will extend your time and cost massively and might not make sense unless you are having something super specific in mind that cannot be achieved through a Food Delivery Application Clone Script.
Let’s have a quick look at some of the key features that you will need to look at to ensure great adaptability across stakeholders:
Customer Application:
The customer app is specially designed for the customers to search for their desired food from the menu and effortlessly place orders from their desired nearby restaurant.
Here are a few notable features that are to be included in a customer application.
- Smart Search
The users can search restaurants and food based on their preferred menu, restaurant, location, reviews, and much more.
- Promo codes
Customers can avail of the promo codes to leverage the extra discounts on their favorite restaurants.
- Multiple secure payment options
The users can pay through credit cards, debit cards, PayPal, net banking, and digital wallets. Also, new payment options can be integrated with the application for business needs.
- Order tracking
The user is updated with the order status consistently.
- Rate and Review
The customer can rate and review their order with respect to both the food and the delivery person.
- Help and Support
Customers can make use of the in-app call and chat facilities to clarify their queries.
Restaurant Application:
The restaurant apps are exclusively built for the restaurant partners to manage their orders, update their menu and prices, set minimum order value, and track the delivery executive. The following are the mandatory features that must be in a restaurant app.
- Order Management
The restaurant can check and manage its orders in the order dashboard.
- Menu Management
The restaurant can add or update its menu, price and set minimum order value.
- Review Management
The restaurant can view their customers’ reviews and can provide a helpful reply.
- Promo Code Management
The existing customers are rewarded with promo codes and offers by the restaurants.
- Delivery person Requisition
The Delivery Executive can be selected both automatically and manually.
- Customer information
The restaurant can view the necessary customer details.
- Earnings
The restaurants can view their earnings on a daily, weekly, and monthly basis.
Delivery Application:
The delivery application is designed for the delivery executives to handle their delivery requests from the restaurants to pick up orders. The agent must be associated with a restaurant to get delivery requests. Below mentioned are the must-have features for a delivery application.
- Delivery Request Management
The delivery agent can start receiving order requests from their nearby associated restaurants.
- Delivery Information
All the necessary information about the order pick up and drop is shared with the agent.
- Delivery Agent’s Availability
The delivery executive can switch their availability between online and offline. When offline, the agent won’t receive any order requests.
- In-App Call / Chat
The agent can interact with the customers for order-related queries using the in-app call or the in-app chat feature.
- Profile Updation
The agents can update their profiles to edit their names, communication address, contact details, etc.,
- Earnings
The delivery app lets the agents check on their earned earnings and commissions.
Admin Module
The fully-functional admin module is used for managing orders, customers, restaurant and delivery partners, and other admin settings. Here are the admin features that need to be implemented in an Admin app.
- Extensive Dashboard
Admins can scrutinize the app operations with unified control over all the potential settings and management.
- Customer Management
All the customers’ records can be viewed by the Admin.
- Restaurants Management
Admin can add or remove restaurant partners thereby assuring robust supply chain management.
- Delivery partners Management
The delivery partners or the vehicle owners can be managed by the Admin under a single interface.
- Commissions Management
The commission earned by the restaurant and delivery partners and the commission earned by the food delivery service can all be accessed from the dashboard.
- Review Management
The food delivery service standard can be maintained by validating the restaurants according to the reviews and ratings.
- Order History
Based on a wide range of parameters, the entire order history can be accessed by the Admin.
Thus all the above-mentioned salient features make your food delivery app the most unique and viable.
Garnish – Great Customer Experience
In addition to the unique feature-adds, an attractive User Interface plays a major role in adding value to your food delivery app. The UI must be extremely user-friendly so that it attracts more customers and makes your existing foodies come back. It must be in such a way that even a customer with no technical knowledge can be able to access the app with ease. Here are a few ideas to make your app’s UI give the best customer experience.
- The more options on the screen, the better cognitive loads.
- Place Call-to-actions in the right place.
- Use colors that evoke the customers’ moods.
- Pay attention to the UI elements and typefaces to make your site consistent.
- Display your client testimonials. It seems more attractive if others vouch for you.
Food delivery application frameworks like our Ubereats Clone already address these key aspects and enable you to focus on your core offerings without needing to revisit these details. You can always add more features as per your market needs on the go once you roll out the application.
Conclusion:
You are all set to serve a great application and get your share of the pie in the growing Food Delivery Business. If you would like to have a demo of how our application works, reach out to us and we will be happy to schedule a time with you.
